Due to the custom nature of our items we do not accept returns, exchanges or requests for alterations after delivery. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. 

There are no refunds since every item is handmade.

All orders will be processed in our standard 2-10 business days.

Gift wrapping is available upon checkout. There is a €5 fee for gift wrapping. Your packages will be wrapped in specialty tissue paper or wrapping paper. We will include care cards (if applicable) and social media cards for the gift recipient. Your package will include an invoice with the pricing removed and an optional message for the gift recipient if you wish.

Gigi&ME is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen– all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item – please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier.

If a customer’s order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design. Hang to dry.

A detailed size chart is available in many listings. Please message us before ordering if you do not see size information and we will provide it for you. It is the buyer’s responsibility to select the correct size.